Employment Opportunities:Does your company have an opening to post? Let us know! CUSTOMER SERVICE REPRESENTATIVE Ready to bring customers face-to-face with the latest communications technology? Reynolds Communications’ mission is to turn customers into raving fans by providing outstanding customer service and support. This is achieved by providing customers precise answers to questions, quick and accurate responses and offering solutions to individual needs - while being truly passionate about their satisfaction (they’re friends and neighbors after all). A snapshot of duties include: · Respond quickly and professionally to all customer inquiries through various channels (phone, in-person, email, social media) which can range from products, services, pricing, availability, service requests, trouble tickets, and more. · Investigate and troubleshoot technical issues and identify solutions while building customer relationships and earning trust. · Process new orders and installations, troubles and apply payments. · Create and maintain various Excel spreadsheets and become proficient with our cloud-based ERP platform. We are looking for a team player with exceptional interpersonal and communication skills. A decent technical aptitude and a penchant for basic accounting won’t hurt either. If you possess passion and care about customers as much as we do, we want to hear from you! Reynolds Communications, located in Reynolds, IL (just SW of the Quad Cities: Davenport, Bettendorf, Rock Island, Moline, East Moline), is a communication services (internet & telephone) provider delivered by state-of-art fiber optics. Employees enjoy a generous benefits package and professional development opportunities. Send your resume to our HR partner at BSquared. Reynolds Communications Industry News: |
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